Sustainability & ESG Purpose
We help build a better world through diverse talent and responsible technology.
We invite you to discover how we make a powerful impact on Sustainable Development.
2030 Agenda
Environment
Professionals
Social Impact
Beliefs .
Our
beliefs
NTT DATA EMEAL is a multinational group that believes above all in people and their integral development, a place where people are not mere resources. NTT DATA EMEAL is committed to the best talent and achieves high professional performance by creating a context of responsible freedom.
Mission.
Our
mission
We use information technology to create new paradigms and values, which help contribute to a more affluent and harmonious society.
Vision.
Our
vision
Realizing a Sustainable Future: connect people with technology to create value and a sustainable future with our clients.
Download our Sustainability Report 23/24
CEO.
Letter from CEO
Chieri Kimura
Letter from CEO
Chieri Kimura
It is with great pleasure that I present the NTT DATA EMEAL Sustainability Report for Fiscal Year 2023 (1 April 2023 to 31 March 2024). In this report, we describe our social, environmental, and economic performance according to GRI standards and its alignment with the United Nations 2030 Agenda, to whose Global Compact we subscribe.
I would like to highlight that despite the complex panorama we have experienced, marked by socio-political conflicts, natural disasters, and the challenges posed by Artificial Intelligence to our working models, we have grown more than the previous year and we continue being an important source of qualified employment in most of the countries where we operate.
According to our corporate strategy, where talent lies at the centre of our decisions, we have increased our investment in training to over €35 million, €10 million more than the previous year.
The knowledge, combined with our professionals’ experience in new technologies, has led our clients to increase their trust in our organisation (8.7 out of 10) and to continue selecting us to support them in the transformations they are seeking to implement in their businesses.
Our
strategy
Planet
Leading by example to disruptively transform industries, driving the use and development of technology solutions that reduce the impact on the climate and improve the planet.
People
Shaping a better society by applying our digital capabilities to foster digital training and education to accelerate economic growth and create a more diverse and inclusive world.
Prosperity
Transform businesses to grow successfully with 100% sustainable services and solutions that involve our value chain, promoting the responsible use of Artificial Intelligence, security, data privacy and ethics in the management of information of all our stakeholders.
Environmental.
Environmental
Descarbonization
During FY23, the increase in consulting activity and associated business travel led to an increase in emissions per employee. However, it has been possible to reach the established target of 0.80 tCO2 for FY23, thanks to the purchase of renewable energy with guarantee of origin, thus reducing scope 2 emissions, based on market.
NTT DATA EMEAL established FY22 as the base year, as the first post-pandemic calculation year with the return to normal business activity. During FY23, seeking alignment with NTT DATA Group, we changed the standard from ISO 14064 to GHG Protocol, also including new calculation emissions categories, such as indirect emissions from employee commuting, and indirect emissions associated with the life cycle of fuels and energy. The increase in these emissions has led to the recalculation of the FY22 base year, in order to be comparable over time.
FY22 0,62
tCO2/employee
FY23 0,70
tCO2/employee
% tCO2e FY23/24
NTT DATA EMEAL
2% Scope 1 emissions
Scope 2 emissions
Scope 3 emissions
Renewable energy
Commitment to the environment
NTT DATA EMEAL is committed to promoting environmental sustainability and to protecting the environment by actions that favour the conservation of natural ecosystems and the active fight against climate change.
Governance.
Governance
Compliance
Our Code of Ethics and Professional Conduct, in addition to promoting regulatory compliance, continues to promote ethics, as well as the principles of integrity and transparency for all our employees.
Cybersecurity
Certifications
The continuous improvement of our environmental performance and transparency has increased the dissemination of our commitment throughout the delegations in each country. To this end, we have global certifications that assess our ESG performance as well as local environmental certifications.
Global certifications:
Ecovadis: Silver Seal.
ISO 14064
Some local certifications:
Sustainability in buildings:
BREEAM Present in Spain and Romania.
Information Security Management Systems ISO 27001. Spain, Germany, Austria, Switzerland, Italy, UK, Romania, Serbia, Greece, Perú, Brazil, USA, Morocco, Colombia and Argentina.
Certificate SA8000:2014 Demonstrates compliance with human rights at work (Italy).
ISO 14001 Environmental Management System:
Present in Spain, UK, Portugal, Italy, Romania, Brazil, Chile and Peru.
SRC (Socially responsible company) – CEMEFI (México).
EFR Certification: Conciliation Certificate (Spain).
ISO 50001 Energy Management System and Management systems for innovation projects and technological development of Digital Transformation ISO 56002. Present in Spain.
Cyber-attacks prevented
Quality Management System ISO 9001:2015
Spain, Germany, Austria, Switzerland, Belgium, Italia, UK, Serbia, Greece, Perú, Brazil, USA, Morocco, Colombia, Argentina, Chile, Mexico and Portugal.
Sustainability in buildings: LEED Present in Spain, Germany, Italy, Romania, Colombia, Mexico, Brazil and Peru.
Occupational health and safety management systems ISO 45001 (Germany, Austria, Switzerland, Italy, UK, Colombia and Perú).
Partnerships
IT Partnerships
Corporate Sustainability Partnerships
People management
Marketing and communication
Diversity, equity and inclusion
IT sector
Agenda 2030.
ODS impacted
Our contribution to the 2030 Agenda 
We develop business projects that have a significant impact on public and private healthcare systems with proposals to improve primary care that combine social innovation and digital age technology, transforming access to healthcare through five key areas: digital experience, digital talent, clinical practice improvement, operational excellence and data-driven healthcare.
We work on developing digital skills in all groups, through initiatives such as CLOQQ or Play and Make it!, proposing projects that help kids create and innovate through technology, reducing the risk of dropping out of school.
We promote initiatives such as #girlsgonna that aim to break stereotypes and reduce the gender gap associated with STEM (Science, Technology, Engineering and Mathematics) vocations to build a more diverse and inclusive future where girls and boys can be whatever they want to be.
Our actions contribute to the local development of the communities in which we operate, creating quality employment, supporting our suppliers and meeting our clients’ expectations.
We work to offer our stakeholders a new way of managing infrastructures and solutions for their digital transformation, making available all the Group's technology and experience in Big Data, Analytics, Business Intelligence (BI) and Smart Data. An example of this is Moverick, an environment of solutions for the integrated management of infrastructures, which promotes more efficient mobility and the reduction of environmental impact, promotes the satisfaction of the productive and operational needs of each industry and integrates under the same platform the management of mobility and road safety in cities with the rest of urban services.
Our social initiatives aim to improve the living conditions of some groups at risk of exclusion and the voluntary work of our professionals promotes the digital development of organisations that lack resources.
Our commitment to Smart Cities with business proposals through which we promote, implement and accompany our clients towards the sustainable development of urban equipment and developments or technological innovations in transport and mobility, together with our commitment to generate diverse and inclusive environments that adapt to future conditions, generates impact figures that contribute to the objective of creating inclusive, safe, resilient and sustainable cities and human settlements.
We work under the commitment of our Environmental and Energy Policy to reduce our carbon footprint, promote the use of clean energy, eliminate plastic, support sustainable transport and promote the circular economy by donating our electronic devices.
We generate alliances with organisations such as Technovation, Forética, Fundación Luzón or Fundación ONCE, working together to contribute to the achievement of the SDGs by doing what we best know how to do. Together with Fundación SERES, we have drafted a set of recommendations based on the analysis of the business circumstances regarding the design of technological solutions that take into account the social perspective. We are also patrons of Teaming (Teaming - 1€/month micro donations), an online platform to raise funds for social causes through micro-donations of 1 euro, based on the premise that together we can achieve great things.
Download our Sustainability Report 23/24
Social.
Social
We accelerate digital education to attract and develop the talent of our most valuable asset, the people who will help us create a better, more diverse and inclusive world through technology.
Diversity, equity and inclusion
At NTT DATA EMEAL we believe that each person is unique and together we can deliver a more diverse and inclusive future where the next generation can be who they want to be. We have therefore worked to ensure equal opportunities and the integration of people regardless of their race, culture, sexual orientation, religion, age, gender, disability or any other dimension of diversity.
Plans to create an inclusive environment that welcomes people with disabilities both by adapting and reviewing their experience from the outset and by raising awareness among teams.
Women Top Executives
Women in our workforce
Of our total workforce are employees with disabilities.
Executives Women
We accelerate digital education to attract and develop the talent of our most valuable asset, the people who will help us create a better, more diverse and inclusive world through technology.
Training and digital education
We have promoted training programmes to enable our employees to develop their full potential, while supporting the training of people outside the organisation to help reduce the digital divide associated with technology.
Digital education
Our STEAM platforms
Girlsgonna
CLOQQ
Technovation Girls TechTrek Future Youth Orienta T AI Experience
Púlsar Aulas Tech Security Ninja Digital Summer
Digital skills training
UOC Grants Programme
Training
Million of € invested in training plans
Training courses per employee
Training courses attendance
Hours of training
People trained by University
We have strived to take care of our employees to ensure that we meet their needs because it is through them that we innovate for a better future.
Work-life balance, health and well-being
The consolidation of teleworking and schedule flexibility as the main organisational model has been the company's main lever for effectively reconciling family and personal life. This is therefore one of the great benefits of working at NTT DATA EMEAL and is evident in our constant dialogue with employees.
Be Flex Model
100% TW”
11%
EMEAL professionals
Telework
85%
EMEAL professionals
4%
EMEAL professionals
Mental, emotional and physical wellness programmes and initiatives offered to employees to improve their daily lives
‘Time for me’ (Peru), ‘Concilia’ (Mexico) and ‘Effective Home Office’ (Chile) initiatives to contribute to work/life balance in personal situations.
Employee job satisfaction ('One Voice' survey)
Compensatory aid to cover additional costs arising from the provision of remote services (NTT DATA Spain).
Professionals at the service of society
Extension of paternity and maternity leave and gradual incorporation to the job (NTT DATA Argentina).
EAP program available 24/7 for employee consultation on financial, legal, psychological or social issues (NTT DATA Portugal).
We are strongly committed to the local communities in which we operate to foster economic growth and social well-being
Economic growth
One more year, we have been able to continue contributing to local development, creating quality employment, supporting our suppliers and meeting our customers' expectations.
New hires
Of procurement has been through local suppliers
Of our employees have a permanent contract
Approved suppliers with sustainability criteria
We are strongly committed to the local communities in which we operate to foster economic growth and social well-being
Social commitment
This year we have further strengthened our goal of transforming people's lives by developing a line of actions aimed at reducing social inequalities in the countries where we operate.
The NTT DATA Europe & Latam Foundation and the global Sustainability & ESG area have strengthened this commitment by encouraging the participation of a large number of the company´s professionals as volunteers.
NTT DATA Foundation
21 Years of technology at the service of society
17 Countries in Europe and Latin America
+3.500 Volunteers (internal and external)
Platforms and learning resources shared with other organizations to support them in their social purpose.
Donated to non-profit organizations
Teaming
+51 M € Raised since inception
384.219 Active Teamers
10.250 Solidarity projects
9,4 M € collected in FY23
84.004 New Teamers in FY23
IT devices donated in FY23 to charitable causes
Implementation of social impact initiatives on entrepreneurship and women's empowerment.
Realization of technology-based probono projects.
employees participating in social and/or environmental initiatives